Terms & Conditions of Service
General terms for project engagements with KaryaLo Digital Solution. Specific project terms are defined in the work agreement (SPK) signed by both parties.
This English version is a translation provided for convenience. If it differs from the Indonesian version, the Indonesian version prevails.
Scope of Engagement
Each engagement is governed by a work agreement (Surat Perjanjian Kerja, SPK) defining scope, deliverables, schedule, and contract value. Requests outside the scope are reviewed and agreed through an addendum, including cost and schedule adjustments, before the work begins.
Project Stages
Projects follow five stages: discovery and system design, prototyping and initial validation, development with regular demos, quality and security testing, and handover. Clients review progress through stage deliverables and access to a test environment during development.
Payment Stages
Payments follow the milestones agreed in the SPK and reviewed jointly. Each milestone is supported by a formal invoice bearing the company's tax ID (NPWP). While PT Karsa Swakarya Loka is not VAT-registered (Pengusaha Kena Pajak, PKP), invoices do not include VAT or a tax invoice (Faktur Pajak). Any change in status and related terms will be communicated before the next milestone is invoiced.
Intellectual Property
For custom development, copyright in the work transfers to the client once the handover certificate (Berita Acara Serah Terima, BAST) is signed and payment is complete. Handover covers the Git repository, database structure, server access, device schematics, and design files within the project scope. There is no ongoing licence fee for that work, and the client may continue development with another team. Ready-made platforms are governed by separate licensing agreements.
Warranty & Support
The bug-fix warranty follows the duration and coverage defined in the SPK for functions that do not operate as agreed. It excludes new features, scope changes, and damage caused by third-party modifications after handover.
Confidentiality
We are ready to sign a Non-Disclosure Agreement (NDA) before technical discussions begin. We treat clients' business information, operational data, and system designs as confidential, both during and after the engagement.
Use of Portfolio Material
Client work is included in our portfolio only with approval. Where confidentiality is requested, publication follows the limits of that approval, including withholding the project or omitting the client's identity.
Legal Entity & Dispute Resolution
Engagements are carried out by PT Karsa Swakarya Loka (NIB 3005260047228, KBLI 62019: Other Computer Programming Activities), a business entity officially registered through Indonesia's OSS system. Disputes are first settled by deliberation and, where needed, taken to the legal forum agreed in the SPK.
The Five Stages in Brief
Discovery & System Design
We work with your team to map processes, define objectives, and design the system. Scope, schedule, and engagement terms are recorded in the work agreement (SPK), with an NDA to protect project information.
Interactive Prototype & Early Testing
Within 7-14 working days, subject to the agreed scope, we prepare an interactive Figma prototype or a device prototype for IoT projects. Joint reviews confirm requirements before the next development stage.
Development & Regular Demos
Development is organised into weekly targets. Completed features are made available in a test environment for joint review, allowing feedback and adjustments to be discussed regularly.
Testing, Security & Field Calibration
We conduct load testing, security checks, and testing across screen sizes according to project requirements. IoT devices are calibrated at the installation site. Results are reviewed through user acceptance testing.
Handover, Training & Warranty
Custom project deliverables are transferred under the SPK once the handover certificate (BAST) is signed and payment is complete. Handover includes the repository, server access, documentation, and training. Warranty coverage and duration follow the agreement.
Questions About These Terms
To review the SPK, NDA, or company legal documents, contact us at support@karyalo.com.
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