Privacy Policy
This policy explains how PT Karsa Swakarya Loka collects, uses, and protects information shared through this website and our official communication channels.
This English version is a translation provided for convenience. If it differs from the Indonesian version, the Indonesian version prevails.
Data We Collect
We receive information you voluntarily share through our official communication channels, including messages prepared with the project form: your name, company or organisation, required service, estimated budget, and project summary. We also record website usage, such as page visits and button interactions. These interaction records do not include your name or form contents.
How the Project Form Works
When you submit the Contact form, your entries are sent through our server to the support@karyalo.com inbox and are not stored in a website database. You can also continue the same message on WhatsApp. Data processing by WhatsApp is governed by its own privacy policy.
How We Use Data
We use the information you share to respond to enquiries, review project requirements, and prepare a quotation or work agreement (Surat Perjanjian Kerja, SPK) if the engagement proceeds. We do not sell, rent, or trade your data with third parties.
Confidentiality & NDA
We treat your technical information and business plans as confidential. A Non-Disclosure Agreement (NDA) can be agreed before technical discussions begin.
Storage & Retention
Communication records and project documents are retained during the engagement and for any additional period required by Indonesian tax and company administration rules. You may request deletion of data that is no longer subject to these retention obligations.
Your Rights
You may request access to, correction of, or deletion of the personal data we hold, and ask us to stop contacting you. Send your request to our official email address for a response during business days.
Third-Party Services
This website links to WhatsApp and Google Maps. Use of those services is governed by each provider's privacy policy, and their data processing is outside our control. The website also uses Google Tag Manager and Google Analytics to measure usage. This measurement may use cookies and involve data processing by Google. You can block cookies through your browser settings.
Contacting Us
For questions about this policy, contact support@karyalo.com or to our office at Jl. Al-Falah II, Jatiranggon, Kec. Jatisampurna, Kota Bekasi, Jawa Barat 17432.
Contact page